Returns, Refunds and Damages

1. Quality Promise

We take great pride in packing your Lunchbox Buddy boxes with care, ensuring that you receive high-quality, unexpired snacks.

2. Damaged or Missing Items

If your box arrives and items are missing, or you discover damaged packaging that affects the quality of the food:

• Please notify us via WhatsApp within 24 hours of receiving your delivery.
• Include a clear photograph of the damaged item and the box.
• We will review the issue and, at our discretion, provide a replacement item in your next box or offer a proportionate credit/refund.

3. No Returns on Consumed or Opened Items

For health and safety reasons, we cannot accept returns or offer refunds for food items that have been opened, partially consumed, or handled after delivery, unless there is a verifiable quality defect.

4. Change of Mind

Because our boxes are pre-packed food items curated for each customer, we do not offer refunds or returns if you simply change your mind after the box has been delivered.

5. Refund Process

Where a refund is approved by Lunchbox Buddy, it will be processed within [REFUND_TIMEFRAME, e.g., 5-7 business days] via the original payment method or via EFT to a provided bank account.